Unexpected Journey ™ Podcast

#RemoteWork : Managing for Freedom, Flexibility & Focus

📲 This pod is all about #remotework with Ali Greene, co-author of "Remote Works: Managing for Freedom, Flexibility, and Focus."
🔗 https://amzn.to/4dxqdQo
 
With 10+ years of remote work experience at distributed organizations like DuckDuckGo and Oyster, her mission is to 🤩 empower people and companies, helping them thrive by making work (and life!) better.
For the past three years, Ali has been named a Top 50 "Remote Accelerator" and a "Must-Follow Remote Work Expert." She believes flexible, distributed work (when done right) can change the 🌎 , something she advocates for in her writing, workshops, and consulting.
Contact Ali Greene:
LinkedIn Personal:   / greeneali  
LinkedIn Work:   / remoteworksbook  
Additional Important Links:
https://www.amazon.com/Remote-Works-M...
www.remoteworksbook.com
 
#remote #worklifebalance #distributedteams #workculture #CX #EX #annebibb #unexpectedjourney #customersuccess #leadership #podcast #bpo #business #ai #companyculture

Mastering Resilience: Life & Leadership

Master your resilience with Lucy Chen, author of Build Resilience: Live, Learn, and Lead 📖 ( 🔗 https://amzn.to/4aDYXxC ) on Unexpected Journey ™ Podcast ! ⭐ Receiving an MS in Environmental Engineering from UCLA, Lucy first delved into engineering and quantitative analysis, becoming a financial risk executive before transferring to a certified Human Potential Coach and Psychological Fitness Specialist. 🌱 Lucy has now founded Gifted Coaching, bringing with her two decades of mentoring and coaching experience. A Distinguished Toastmaster, she excels in public speaking, career development, well-being, and financial coaching. She is also a founding member of the San Francisco Chapter of Chief, a private network for women executives. ➡️ She co-chairs the Albany Asian Pacific Islanders Parent Engagement Group while advising Catalyst Youth Network, a nonprofit organization that empowers underserved Oakland youth. A yoga enthusiast and black belt taekwondo martial artist, Lucy shows that family and health-conscious living go hand in hand. 📺 Watch now on youtube.com/annebibb 🎙️ !#podcast #newepisode #wellnesscoach

#AI, #ChatGPT, & #BPO: What's Next?

When will #AI catch up?
Explore Matt Kendall's new episode!
✍️ Matt started providing ghostwriting services as “Cognitive Copy” for the #BPO, #ITO, and #CX industries in 2018. Before that, he spent three years analyzing BPO trends in the American Nearshore and two years reporting on the telecom, IT, and automotive sectors in Mexico and Central America. 📝
Through @CognitiveCopy’s new subscription model, Matt offers BPOs unlimited access to experienced, knowledgeable writing services whenever needed. Matt also curates @BPOBullhorn, a free weekly #newsletter that delivers BPO-related news, analysis, commentary, events, books, podcasts, and more to your inbox.
Contact Matt Kendall
Twitter Work:   / cognitivecopy  
LinkedIn Personal:   / cognitivematt  
LinkedIn Work:   / cognitive-copy  
BPO Bullhorn Sign-up Page: https://www.cognitivecopy.com/newsletter
BPO Bullhorn LinkedIn Page:   / bpo-bullhorn  
Cognitive Copy website: https://www.cognitivecopy.com/
 
#annebibb #annebibbpodcast #ai #bpo #business #ghostwriter #podcast #unexpectedjourney #writersofinstagram

Achieve Success in a Workplace NOT Designed for YOU

Eugina Jordan is on #unexpectedjourney sharing how to beat microaggressions and pave your way in the business landscape!
✅ Eugina is CMO of the prominent industry organization Telecom Infra Project (TIP)
✅ Author of, "UNLIMITED: The Seventeen Proven Laws for Success in a Workplace Not Designed for You" *🔗 https://buff.ly/433ZFRY *
✅ Inventor, 💡 holding 12 PATENTS that include 5G and Open RAN
✅ Sought-after speaker Her passion is to help other women in tech to realize their full potential through mentorships, community engagement, and workshops.
*Contact Eugina Jordan*:
Twitter Personal: https://twitter.com/EuginaJordan
Twitter Work: https://twitter.com/TelecomInfraP I
nstagram Personal: https://www.instagram.com/euginajordan/
LinkedIn Personal: https://www.linkedin.com/in/euginajor...
LinkedIn Work: https://linkedin.com/company/telecomi...
 
#womeninbusiness #womenintech #technology #mentor #CX #EX #women #womensupportingwomen #companyculture #microagression #work #office #workculture #annebibb #womenhelpingwomen #womenwhowork #women #immigrantstories #tech

AI-Powered Customer Experience

🤩 Come experience Serena Riley's contagious personality as she shares this new #AI-powered #CX!
➡️ Serena is the Head of Customer Experience at Conversight.ai and Co-Founder of EmpowerX.
🙌 Founding member of WiCX (Women in CX)
📖 Author of "Customer Experience 3" ( https://amzn.to/3Uww7uf ) and "Punk XL," ( https://amzn.to/3Uytl7M ) where her insights fuel the industry's thought leadership!
...
Jump into this dynamic episode and share your thoughts!
AI-powered customer support and employee experience. (11:04)
AI implementation and customer experience. (18:09)
CX metrics and AI adoption in a startup environment. (22:53)
Customer experience leadership qualities. (34:05)
Leadership, employee experience, and setting boundaries.
(38:40)
Entrepreneurship, women empowerment, and networking. (47:38)
...
Contact Serena Riley:
Instagram Personal:   / empowerxcoaching  
LinkedIn Personal:   / serenariley  
LinkedIn Work:   / empowerx-design  
Additional Important Links: Website: https://www.msserenariley.com/about ConverSight: https://conversight.ai/
EmpowerX: https://empowerxdesign.com
 
.. #CX #AI #companyculture #annebibb #unexpectedjourney #podcast #customersuccess #ex #customerexperience #business #companyculture #b2b #saas #ai #serenariley

What's Next for Fractional, Blockchain, & B2B Businesses

Welcome Shelli Ryan, Founder and CEO of Ad Hoc Communication Resources, an international on-demand #marketingservices firm serving the technology sector.
Shelli is hired by mid-market #b2b #technology companies to lead multidiscipline teams in the Americas, Europe, and Asia-Pacific. She has managed hundreds of complex b2b go-to-market product and service launches in 69 countries.
She has received a hefty number of awards including Pro Progressio’s International Business Tiger Best of Show, Pinnacle Award, and Gold Excellence from the American Marketing Association as well as Bronze and Honors awards from Vision Awards.
Contact Shelli Ryan: LinkedIn:   / shelliryan  
Business Links: AdHocCR.Com & CXblockchain.org
Watch on #YouTube: https://www.youtube.com/watch?v=Oku65GjN2gc
youtube.com/@annebibb
 
 
#blockchain #blockchaintechnology #cx #annebibb #unexpectedjourney #podcast #customerexperience #BPO #shelliryan #B2B #fractional #marketing #crypto
 

Cultivate Customer Success, Startups & Beyond

Don't miss Maranda Dziekonski on this new Unexpected Journey ™ Podcast episode!⭐ Maranda is SVP of CS at Datasembly and a ground-up #CS builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take both the team and the company to the next level. 🏅 She has over 20 years of experience both working in and building world-class operations with extensive experience building and scaling teams in early and mid-stage startups.🏆 Dziekonski has been honored as a Top 100 Customer Success Strategist in both 2017 & 2018, Top 25 Customer Success Influencer Judge in 2020, Top 50 CS Influencer 2021, and sits on numerous boards. Catch her on #youtube: 📲 https://bit.ly/48nahwF #unexpectedjourney #customersuccess #cs

From Gamble to Greatness: How Entrepreneurs Exit Successfully

Welcome to Unexpected Journey, the show that takes you on a rollercoaster ride of career stories and life lessons.
On this new episode, we're joined by Ray Preston, VP of Sales at Flippa.com, who leads an extraordinary team of M&A professionals with a singular goal in mind: to match high-quality business owners with acquisition-fit buyers.
Ray is passionate about helping these buyers find their dream digital assets and helping sellers find a successful pathway to exit.
Stay tuned to find out more about his exciting sales journey and the Flippa company.
Subscribe now for a weekly dose of inspiration and knowledge!
 
#mergersandacquisitions #entrepreneur #entrepreneurship #entrepreneurlife #entrepreneurs #sell #podcast #unexpectedjourney #annebibb #flippa #sellingbusinesses #sellhigh #CX #EX

The 5 A’s of Successful Customer Engagement

Find yourself nodding along with the talented Brett Frazer!
🏅 A Customer Experience Executive with 25 yrs in #CX success & 21 of those years in #leadership roles
➡️ After spending over a decade at #microsoft in #CS, eight years at #adobe across CS and organizational development, & seven years leading Customer Service and Experience for #Sunbasket, Brett most recently led the engagement consulting services for #arise #VirtualSolutions
📖 Brett is also Co-Founder of #ServiceMatters LLC and currently developing “The 5 As of Successful Customer Engagement” framework into a book which will be available soon!
 
Jump to your favorite part of this informative episode:
*Customer service and support team's role in an organization. (13:45)
*Using AI to improve customer service. (20:08)
*Improving customer service data analysis. (25:03)
*Customer retention cost and its impact on revenue. (28:03)
*Creating value for organizations through customer service interactions. (34:18)
*Customer engagement framework and its benefits. (40:43)
*Customer service techniques and AI-powered recommendations. (49:28)
*Career growth and book writing. (1:01:14)
 
#CS #customerexperience #customerengagement #podcast #unexpectedjourney #annebibb #globalmentorinnitiative #customersuccess #CX #customers #customerexperience #customersupport #networking

CSMs: The Key to Understanding Customers

Get ready for another episode of Unexpected Journey, where industry experts like Diane Gordon spill the beans on work wisdom and life lessons.
Don't forget to watch and subscribe on youtube.com/@annebibb !
 
In today's show, Diane shares her 25+ years of experience and explains why CSMs are the best at understanding customers and reaching their hearts.
📈 CEO of #Customer #Growth #Consulting
🗣️ Boasting 25 years of experience in #B2B #SaaS, delivering value-based post-sale services
🫶 Motto: #Customers renew and buy more when two things are true: they feel valued and they get #value!
*Contact Diane* LinkedIn Work: https://www.linkedin.com/in/gordondiane/ Customer Growth Consulting https://www.customergrowthconsulting.com
Listen in as she gives a fabulous insight into why #CSMs hold the key to unlocking #customersuccess :
➡️ Evolution of customer success and sales. (3:18)
➡️ Customer success and post-sales support. (9:29)
➡️ Customer success management compensation and customer experience. (13:37)
➡️ Customer success management roles and responsibilities. (19:19)
➡️ Customer success team structure and metrics. (29:10)
➡️ Customer success strategies and skills for top talent. (34:55)
➡️ Becoming a Customer Success Manager. (40:43)
➡️ Driving renewals and net retention in B2B sales. (46:28)
 
#cs #cx #customergrowth #consulting #customersuccess #churn #retention #CSM